Appointments

We operate an appointment system at both surgeries.

Although we try very hard to accommodate everyone, it isn’t always possible to offer you an appointment at the ideal time.

 If you need to see the doctor urgently you will of course be seen as soon as possible.

One appointment is for one person only; if someone else needs attention they will need a separate appointment.

To ensure that patients with really urgent problems can be given prompt attention, please don’t ask for an urgent appointment for:

• Repeat prescriptions
• Blood tests or blood pressure checks
• Pill checks or routine ante-natal checks
• Certificates for work
• Minor ailments such as coughs and colds Long standing medical problems  

At certain times in the year we have pressure on our system. Please help us to provide the appropriate appointment for you by using the following guidelines:

ROUTINE- 2 to 8 weeks,reviews, checkups, non-urgent matters.

SOON- seen within 2 to 10 working days.

IMMEDIATELY NECESSARY/URGENT- same day appointments. You will be asked for a telephone number for a Doctor to contact you if you ask for an appointment for the same day. Please do not come into the surgery for an appointment the same day, give us a ring to enable us to get a Doctor to ring you.

EXTENDED SURGERIES - These are surgeries held out of normal surgery times (held after 6.30pm) and are available throughout the working week.

TO CANCEL YOUR APPOINTMENT-

You can now cancel your appointment by text. Please text your name, date of birth and appointment date to:-

07968225548

Home Visits

If you think the Doctor needs to visit, please telephone the surgery before 10.30am. The receptionist will ask for some details so that the Doctor can plan his day, and give priority to urgent cases.

The Doctor can only visit if the patient’s medical condition makes it impossible for them to come to the Surgery.

Home visits use up a large amount of the Doctor’s time in travelling alone.

If someone is so ill that they need to go to Hospital, they will have to be moved anyway.

Most examinations and tests are best done at the Surgery.

Telephone Appointment

To speak to a Doctor or Practice Nurse over the phone tel enquires number for

• Whitecliff patients phone 01258 452501
• Child Okeford patients 01258 860687.

If the Doctor or Nurse is available you will be put through at that time however if they are seeing patients we will ask for a contact number for them to return your call.