We operate an appointment system at both surgeries.
Although we try very hard to accommodate everyone, it isn’t always possible to offer you an appointment at the ideal time.
If you need to be seen urgently you will of course be seen as soon as possible.
One appointment is for one person only; if someone else needs attention they will need a separate appointment.
To ensure that patients with really urgent problems can be given prompt attention, please don’t ask for an urgent appointment for:
- Repeat prescriptions
- Blood tests or blood pressure checks
- Pill checks or routine ante-natal checks
- Certificates for work
- Minor ailments such as coughs and colds Long standing medical problems
At certain times in the year we have pressure on our system. Please help us to provide the appropriate appointment for you by using the following guidelines:
ROUTINE- reviews, checkups, non-urgent matters.
IMMEDIATELY NECESSARY/URGENT- same day appointments. .
AT WHITECLIFF SURGERY IMMEDIATELY NECESSARY APPOINTMENTS ARE DEALT WITH BY OUR TRIAGE SYSTEM - You will be asked for a telephone number for a Doctor or Nurse Practitioner to contact you if you ask for an appointment for the same day. Please do not come into the surgery for an appointment the same day, give us a ring to enable us to get the appropriate clinician to ring you.
EXTENDED SURGERIES - These are surgeries held out of normal surgery times (held after 6.30pm) and are available throughout the working week.
Monday to Thursday appointments/telephone appointments are available from 6.30 to 7.20pm at Whitecliff Surgery and at Child Okeford surgery Monday, Tuesday or Thursday 6.30 to 7.20pm.
TO CANCEL YOUR APPOINTMENT-
You can cancel your appointment by phone.
You can cancel your appointment on-line, please ask at reception for details.
You can cancel your appointment by text. Please text your name, date of birth and appointment date to:-0796 822 5548
We are working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like one of these appointments, please ask. These appointments may be at a different site e.g. another North Dorset Surgery, Blandford Hospital or Dorset County Hospital.
When making an online appointment, please remember these are for 10 minutes only. Appointments such as medical will need a longer 20 minute slot. These are only available to book through the Surgery directly, not online.
Online appointments are for non-urgent appointments.
IMPORTANT CHANGES TO THE MANAGEMENT OF PATIENT APPOINTMENTS. see below document.
Changes re triage at Whitecliff and Child Okeford surgeries
How to get the most out of a doctor’s appointment
Alternatives to GP Appointments
Frequently asked Questions
Whitecliff Surgery Timetable
Child Okeford Timetable
Make the Most of your Appointment